Limited Refund Policy for Academy of College Success (ACS) Products
We want you to be completely satisfied with your ACS purchase. This policy outlines our refund and cancellation procedures for our various products and services.
ACS Pro Membership
ACS Pro is a subscription-based membership. You may cancel your membership at any time. Upon cancellation, you will retain access to the membership for the remainder of your current billing period. Refunds are not provided for partial billing periods.
If you are a new member and are not satisfied with ACS Pro, you may request a full refund within 14 days of your initial purchase. This 14-day guarantee applies only to first-time subscribers.
Courses and Workshops
For individual course and workshop purchases, we offer a 7-day refund policy from the date of purchase. To be eligible for a refund, you must not have completed more than 25% of the course content.
Workshop recordings and materials that have been downloaded are not eligible for refunds.
Mentoring and Consulting
Mentoring sessions that have been scheduled may be rescheduled up to 24 hours before the session. Cancellations made less than 24 hours before a scheduled session are not eligible for a refund.
Services (Tracking Makeover, etc.)
For one on one and group mentoring refunds may be requested before work has commenced. Once the ACS team has begun working with your student, refunds are handled on a case-by-case basis.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with your order details. We aim to process all refund requests within 5 business days.
Contact
If you have questions about this refund policy, please contact us at [email protected].